Aqua Plumbing & Civil
Effective date: 17 September 2026
Aqua Plumbing & Civil respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can contact us about it.
Depending on how you contact or engage us, we may collect:
your name;
telephone number and email address;
address, suburb or service location;
information about the plumbing or civil services you require;
appointment, quotation, invoice and payment information;
messages, photographs or other information you provide to us; and
technical information generated when you use our website, such as your device type, browser, IP address, cookies and website usage information.
We generally collect personal information directly from you, including when you telephone or email us, submit a website enquiry, complete a form on Facebook or Instagram, request a quote, book a service or communicate with us through social media.
We may collect, hold and use your personal information to:
respond to enquiries and contact you about your request;
prepare quotations and arrange, provide and follow up services;
communicate about appointments, work, invoices and payments;
maintain business, customer and service records;
improve our services, website and advertising;
send service updates or marketing communications where permitted by law, with an option to opt out; and
meet legal, insurance, safety, accounting and regulatory obligations.
If you do not provide requested information, we may be unable to respond fully, prepare a quote or provide the requested service.
When you submit an enquiry through a Facebook or Instagram lead form, Meta provides the information you enter to Aqua Plumbing & Civil. We use that information to respond to your enquiry, provide a quote and arrange services. Meta separately handles information under its own privacy policy and platform terms.
We may disclose personal information where reasonably necessary to:
employees, contractors or tradespeople assisting with your enquiry or service;
technology, website hosting, email, communications, accounting, payment, advertising or customer-management service providers;
professional advisers, insurers, regulators or government authorities; and
another person where you have consented or where disclosure is required or authorised by law.
We do not sell personal information.
Some service providers, including online platforms and cloud technology providers, may store or process information outside Australia. The countries involved can vary depending on the provider and its systems. Where applicable, we take reasonable steps appropriate to the circumstances to protect personal information handled by service providers.
Our website may use cookies and similar technologies to operate the website, understand website usage and measure advertising performance. You can manage cookies through your browser settings, although disabling cookies may affect parts of the website.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, password protection, secure systems and limiting access to people who need the information for business purposes.
No internet transmission or storage system is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable law.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business records and to meet legal, accounting, insurance and regulatory requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. In some circumstances, applicable law may permit us to refuse a request; if so, we will explain the reason where required.
You may ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us using the details below. We may still send communications necessary to respond to your enquiry or provide an agreed service.
If you have a privacy question, request or complaint, please contact us:
Aqua Plumbing & Civil
Email: warragul@aquaplumbingandcivil.com.au
Phone: (03) 5623 3735
Service area: Warragul and wider Gippsland, Victoria
We will consider your enquiry or complaint and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will be published on our website with its effective date.
